Chapter 7 Troubleshooting
162
7.1 Troubleshooting
For information on troubleshooting, refer to this chapter. Refer to the following URL for frequently asked
questions (FAQs) about this product and customer support videos.
https://mimaki.com/support/
If the recommended corrective action does not resolve the problem, contact your local dealer or our service
office.
The power does not turn on.
Points to check Corrective action
Is the machine connected to the power outlet by the
power cable?
Connect the power plug securely to the power outlet.
"Connecting the Power Cable"(P. 33)
Are you using the power cable provided? Use the power cable provided.
Is the main power supply turned on? Turn on the main power. "Turning On the
Power"(P. 33)
Is the [END/POWER] key on the operating panel
turned on?
Turn the power on. "Turning On the
Power"(P. 33)
Printing is not possible.
Points to check Corrective action
Is a USB 2.0 interface cable connected? Connect the cable securely to the USB 2.0 port.
"Using a USB 2.0 Interface Cable"(P. 36)
Is a LAN cable connected? Connect the cable securely to the LAN port.
"Using a LAN Cable"(P. 36)
Are you using a LAN cable approved by Mimaki? Check the LAN cable type. "Network Connection
Precautions"(P. 37)
Is the status lamp on the operating panel illuminated
or flashing red?
An error has occurred. Check the message on the
display. "Operating Panel"(P. 29)
The media jams or the media is dirty.
Points to check Corrective action
Are you using the recommended media? Make sure you are using the recommended media.
https://mimaki.com/supply/inkjet.html
Are you using curled media? Do not use curled media or media with folded ends.
"Loading the Media"(P. 59)
Does the media have ripples/surface irregularities? If you are using roll media, use a smooth section of
the media for initial feeding. "Loading the
Media"(P. 59)
Is the media skewed? Use the take-up unit to adjust the media or reload
the media. "Loading the Media"(P. 59)
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