Chapter 7 Troubleshooting
179
Error
number
Message Cause Corrective action
• If the printable area is reduced due to a
shift in the origin, move the origin to
increase the size of the printable area.
04 PARAM ROM
• A problem was detected with
the main PCB.
• Turn off the power on the machine and
turn it on after a while. "Turning Off
the Power"(P. 34)
C10 COMMAND
• Received a code other than a
COMMAND code.
1. Clear the data and resend.
2. Turn off the power on the machine and
turn it on after a while. "Turning Off
the Power"(P. 34)
3. Check the USB cable connection.
"Using a USB 2.0 Interface
Cable"(P. 36)
4. Use a compliant USB cable. "USB
2.0 Interface Precautions"(P. 36)
C11 PARAMETER
• Received parameter outside
numerical value range
C12 DEVICE
• Received an invalid device
control command.
C31 NO DATA
• “COPY" was executed, but
no data is saved to the
receive buffer.
• Cut the same data once more.
C32 DATAtooBIG
• The received data is too big
for multiple sheet cutting.
• Change the data size.
C33 SHEET SIZE
• The sheet is too short in the
feed direction.
• Use a longer sheet.
C36 TP DETECT
• Unable to detect register
marks
1. Check to confirm the register marks are
placed properly. "Register
marks"(P. 98)
2. Load the uncurled media.
3. Check the mark detection start position.
4. Check to confirm the register marks are
black and printed on a white
background.
5. Check to confirm the area between the
register marks is clean and free of print.
6. Check to confirm there are no errors in
the mark detection settings.
7. If the area around the register marks is
filled in, set [TP DETECT] > [MARK
FILLUP] setting to “ON”.
C37 MARK ORG
• The mark detection result
shows that the register marks
were detected outside the
plotting range.
• Change the layout by referring to the
following: "Reading Range of
Register Marks"(P. 100)
C60 PenEncoder
• Unable to detect pen height • Turn off the power on the machine and
turn it on after a while. "Turning Off
the Power"(P. 34)
C61 Pen Stroke
• The pen height is incorrect. 1. Make sure the pen line rubber is not
worn or deformed and remains intact.
2. Check to confirm nothing adheres to the
pen line rubber.
3. After installing the pen in a
commercially available pen holder,
check to confirm the installed position is
correct.
7
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