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4 Packaging, transport and storage

 After identifying the damage do not modify the condition of the shipment

further and also retain the packaging material, until an inspection decision

has been made by the transport company or the insurance company.

 Record the details of the damage immediately together with the carrier in-

volved. This is essential for any claim for damages!

 If possible, photograph damage to packaging and packaged goods. This

also applies to signs of corrosion on the packaged goods due to moisture

inside the packaging (rain, snow, condensation).

 Name the damaged parts.

When damages are hidden, i.e. damages which are not determined until un-

packing after the receipt of the shipment, proceed as follows:

 Make the party responsible for the damage liable as soon as possible by

telephone and in writing, and prepare a damage report.

 Observe, in this regard, the time periods applicable to such actions in the

respective country. Inquire about these in good time.

With hidden damage, it is very hard to make the transportation company (or

other responsible party) liable. Any insurance claims for such damages can

only be successful if relevant provisions are expressly included in the insur-

ance terms and conditions.

4.3 Storage of shipments

Selection and arrangement of the storage location should meet the following

requirements:

 Stored goods are protected against moisture (flooding, water from melting

snow and ice), dirt, pests such as rats, mice, termites and so on, and

against unauthorized access.

 Store the box on timber beams and planks as a protection against rising

damp and for better ventilation.

 Carrying capacity of the ground under the goods is sufficient.

 Entrance and exit paths are kept free.

Check stored goods at regular intervals. Also take appropriate action after

storms, heavy rain or snow and so on.

MR TAPCON 230 basic User Manual

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