13
1. Warranty and Software
Warranty Period: The warranty period for hardware, software and firmware is two years from the date of shipment to
the customer. The warranty period for battery pack, LCD, LCD touch panel, LCD protective cover, and accessories
(including but not limited to patch cords, AC adaptor, SFP, USB adaptors, carrying case, carrying pouch) is limited to one
(1) year.
Hardware Coverage: Net Research warrants hardware products against defects in materials and workmanship. During
the warranty period, Net Research will, at its sole discretion, either
• Repair the products
• Replace hardware which proves to be defective, provided that the customer returns the defective hardware to Net
Research, freight prepaid, along with a proof of purchase within thirty (30) days of the customer’s request.
Software Coverage: Net Research warrants software and firmware materials against defects in materials and
workmanship.
During the warranty period, Net Research will, at its sole discretion, either
• Replace the software and/or firmware which proves to be defective, provided the customer can offer a proof of
purchase within thirty (30) days of the customer’s request.
• Additionally, during the warranty period, Net Research will provide, without charge to the customer, all fixes,
patches and enhancements to the purchased software, firmware and software options. Net Research does not
warrant that all software or firmware defects will be corrected. New enhancements attached to a software option
require the option to be purchased (at the time of order or the time of upgrade) in order to benefit from such
enhancements.
Limitations: The warranty is only for the benefit of the customer and not for the benefit of any subsequent purchaser or
Licensee of any merchandise (hardware, software, firmware and/or accessories)
To Next Page
Loading...