CIRAS-3 Operation Manual V. 1.09 12 support@ppsystems.com
Service & Warranty
PP Systems' equipment warranty is limited to replacement of defective components, and does not cover
injury to persons or property or other consequential damage.
The equipment is covered under warranty for one complete year, parts and labor included. This, of
course, is provided that the equipment is properly installed, operated and maintained in accordance with
written instructions (i.e. Operator's Guide).
The warranty excludes all defects in equipment caused by incorrect installation, operation or
maintenance, misuse, alteration, and/or accident.
If for some reason, a fault is covered under warranty, it is the responsibility of the customer to return the
goods to PP Systems or an authorized agent for repair or replacement of the defective part(s).
Prior to returning equipment to PP Systems for service, you must first get in contact with our Service
Manager (service@ppsystems.com
) to request a case number for reference and tracking purposes.
Returning equipment to PP Systems
Before returning equipment to PP Systems it is very important that you pay close attention to the following
procedure:
1. Contact PP Systems directly by email (service@ppsystems.com
) or by telephone (+1 978-834-
0505) to obtain a Case Number for tracking and reference purposes. You will receive a “Service
Return Form” that must be completed and included with the return of your equipment.
2. If you have any stored data on your instrument that is important to you please retrieve it prior to
packing up your equipment. PP Systems is not responsible for any loss of data.
3. Safely pack your equipment in a rugged carton/case with suitable packing materials (bubble pack,
etc.). Remember to include the “Service Return Form”. PP Systems is not responsible for any
shipping related charges for equipment being returned to PP Systems (Amesbury, MA)
regardless of whether or not it is covered under warranty.
4. Notify the PP Systems’ Service Department when the equipment is packed and ready to be
shipped.
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