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16 TROUBLESHOOTING
This troubleshooting guide highlights the most commonly known issues and is not
intended to be an exhaustive list.
Contact Teal Drone Customer Support team at any time at:
(385) 281-8415 or support@tealdrones.com.
Camera does not hold steady
1. If in the air, wait 30 seconds. The gimbal will
automatically try to stabilize itself.
2. Restart the AV by powering it off and then
on again.
3. Make sure that there are no obstructions
or debris in the gimbal payload.
The camera payload on the AV “flops”
and will not hold stable.
A battery pack shuts off after an
attempt to power on
A battery pack that is not connected to a
AV or GCS immediately shuts off after
an attempt to power it on.
This is normal behavior. The battery pack will
remain powered on once connected to an AV
or GCS.
A battery pack that is connected to an
AV or GCS
immediately shuts off after an attempt
to power it on.
1. Attempt to charge the battery pack:
Verify
that the green LEDs on the battery
pack are illuminated to indicate the battery
pack is charging.
2.
If the attempt to charge is unsuccessful,
contact Teal Drone Customer Support.
1. Make sure that the battery pack is powered
on and is fully charged. The AV will not arm
when the battery pack charge level is 20%
or less.
2. If in Position Flight Mode, you may not be
connected to a sufficient number of
satellites to be able to triangulate the
position of the AV. It is critical to have at
least eight (8) but recommended that ten
(10) satellites are indicated on the GPS icon
prior to takeoff.
The AV will not arm using either the arm
button or soft key commands.
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