Capturing the Debug Logs
Overview
With this feature, you can save debug logs that are stored in the machine (HDD or operation panel or
8GB SD Card) on an SD card. This function allows the Customer Engineer to save and retrieve error
information for analysis. The Capturing Log feature saves debug logs for:
• Controller
• Engine
• Operation panel
• In older models, a technician enabled the logging tool after a problem occurred. After that, when
the problem had been reproduced, the technician was able to retrieve the debug log.
• However, this new feature saves the debug logs whenever a problem occurs, and then this log can
be saved to an SD card.
• You can retrieve the debug logs with an SD card without a network.
• Analysis of the debug log is effective for problems caused by the software. Analysis of the debug
log is not valid for the selection of defective parts or problems caused by hardware.
• For everyday storage of the debug log, make sure to use the 8GB SD card provided as a service
part. Note that this SD card cannot be used to retrieve selected portions of the log for problem
analysis. It can only be used for long-term storage of the entire debug log.
Types of debug logs that can be saved
Type Storage Timing Destination (maximum storage
capacity)
Controller
debug log
(GW debug
log)
• Saved at all times HDD (4 GB). Compressed when
written to an SD card from the HDD
(from 4 GB to about 300 MB),
8GB SD card
Engine debug
log
• When an engine SC occurs
• When paper feeding/output stop by
jams
• When the machine doors are opened
during normal operation
HDD (Up to 300 times),
8GB SD card
5. System Maintenance Reference
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