Ricoh SP 3710DN Service Manual

SM v M0C3/M0C4/M0C5/M0C6/M0C7
@Remote .............................................................................................................. 5-45
SP Mode 1 ............................................................................................................. 5-46
SP Mode 2 ............................................................................................................. 5-48
SP Mode 3 ............................................................................................................. 5-50
SP Mode 4 ............................................................................................................. 5-52
5.4 FAX SERVICE TEST (ONLY FOR FAX MODELS) ..................................................... 5-53
5.4.1 FAX SERVICE TEST MENU ............................................................................. 5-53
5.4.2 MENU LIST ....................................................................................................... 5-53
5.5 REPORTS .................................................................................................................... 5-55
5.5.1 TYPES OF REPORTS ...................................................................................... 5-55
5.5.2 TO PRINT THE REPORTS ............................................................................... 5-56
5.5.3 REPORT EXAMPLES ....................................................................................... 5-56
5.5.4 TEST PAGE ....................................................................................................... 5-59
To Print the Test Page ........................................................................................... 5-59
5.5.5 TEST PATTERN PRINTING .............................................................................. 5-60
To Print the Test Pattern ........................................................................................ 5-61
5.6 UPDATING THE FIRMWARE ...................................................................................... 5-62
5.6.1 BEFORE UPDATING THE FIRMWARE ........................................................... 5-62
5.6.2 UPDATING THE MAIN FIRMWARE ................................................................. 5-63
Procedure .............................................................................................................. 5-64
5.6.3 TROUBLESHOOTING ...................................................................................... 5-65
If Initialization Does Not End Following a Firmware Update ................................. 5-65
Firmware Update Tool Messages .......................................................................... 5-68
Control Panel Display ............................................................................................ 5-71
Control Panel Indicator Patterns (Only for Four-line LCD Models) ...................... 5-71
5.7 CAPTURING THE DEBUG LOGS ............................................................................... 5-72
5.7.1 OVERVIEW ....................................................................................................... 5-72
Retrieving the Debug Logs .................................................................................... 5-72
Debug Item List: .................................................................................................... 5-73
6. TROUBLESHOOTING ................................................................ 6-1
6.1 SELF-DIAGNOSTIC MODE ........................................................................................... 6-1
6.1.1 SELF-DIAGNOSTIC MODE AT POWER ON...................................................... 6-1
6.2 SERVICE CALL ............................................................................................................. 6-2
6.2.1 SERVICE CALL CONDITIONS ........................................................................... 6-2
6.2.2 SC 2XX (LASER OPTICS ERRORS) ................................................................. 6-3
6.2.3 SC 4XX (IMAGE TRANSFER AND TRANSFER ERRORS) .............................. 6-5
6.2.4 SC 5XX (MOTOR AND FUSING ERRORS) ....................................................... 6-5
6.2.5 SC 6XX (COMMUNICATION AND OTHER ERRORS) .................................... 6-11
6.3 ERROR MESSAGES ................................................................................................... 6-12

Ricoh SP 3710DN Specifications

General

Color	No
Duplex printing	-
Print technology	Laser
Maximum resolution	1200 x 1200 DPI
Time to first page (black, normal)	7.5 s
Print speed (black, normal quality, A4/US Letter)	32 ppm
Printer fonts	PCL, PostScript
Printing colors	Black
Maximum duty cycle	- pages per month
Page description languages	PCL 5e, PCL 6, PostScript 3
Total input capacity	300 sheets
Total output capacity	125 sheets
Maximum input capacity	550 sheets
Paper tray media weight	52 - 162 g/m²
ISO A-series sizes (A0...A9)	A4, A5, A6
ISO B-series sizes (B0...B9)	B5, B6
Maximum ISO A-series paper size	A4
AC input voltage	220 - 240 V
AC input frequency	50 - 60 Hz
Power consumption (standby)	0.72 W
Power consumption (printing)	- W
Sustainability compliance	Yes
Sustainability certificates	ENERGY STAR
Sound pressure level (printing)	- dB
Product color	Black, White
Market positioning	Home & office
USB connector	USB Type-B
USB 2.0 ports quantity	1
Wi-Fi standards	802.11a, 802.11b, 802.11g, Wi-Fi 4 (802.11n), Wi-Fi 5 (802.11ac)
Cabling technology	10/100Base-T(X)
Server operating systems supported	Windows Server 2008, Windows Server 2012, Windows Server 2012 R2, Windows Server 2016
Windows operating systems supported	Windows 10, Windows 7, Windows 8.1
Included cartridge capacity (black)	7000 pages

Weight and Dimensions

Depth	392 mm
Width	370 mm
Height	262 mm