SATO S84 ex - Troubleshooting Table

8 Troubleshooting
312
S84-ex/S86-ex Operator Manual
8.4 Troubleshooting Table
Check the items below when the product does not operate correctly.
WARNING
• Do not touch the power switch, connect or disconnect the power cord while your hands are wet. Doing so
could cause an electric shock.
• Disconnect the power cord from the AC outlet before you perform the cleaning.
Note
You can purchase a cleaning kit or cleaning sheet from a SATO reseller or technical service center.
8.4.1 No Power/Nothing on the Screen
8.4.2 Cannot Feed the Media
No. What to check Countermeasure
1 Is the power cord fully connected to the AC
outlet?
Connect the power cord to the AC outlet fully.
2 Is the power cord fully connected to the product? Connect the power cord to the AC input terminal
of the product fully.
3 Is the product fuse blown? Replace the product fuse.
Contact a SATO reseller or technical service
center for replacement.
4 Is the power cord damaged? Replace the power cord.
Contact a SATO reseller or technical service
center for the specific power cord for this
product. Do not use power cords that are not
designed specifically for this product.
5 Is there electricity at the AC outlet that supplies
the power to the product?
Check if there is electricity at the AC outlet.
Connect to another AC outlet.
6 Is the main (CONT) PCB defective? Replace the main (CONT) PCB.
Contact a SATO reseller or technical service
center for replacement.
No. What to check Countermeasure
1 Are the media and ribbon designed for the
product?
Use the media and ribbon designed for the
product.
2 Are the media and ribbon loaded correctly? Load the media and ribbon correctly.
3 Is the media or ribbon deformed? Use the media or ribbon that is not deformed.
You cannot feed the media or ribbon that is
deformed.