SATO S84 ex - Can Feed the Media but Cannot Print

8 Troubleshooting
313
S84-ex/S86-ex Operator Manual
8.4.3 Can Feed the Media but Cannot Print
4 Is the media guide set correctly? Adjust the media guide.
5 Is the correct sensor type set? Set a correct sensor type.
6 Is the sensitivity of the sensor set correctly? Adjust the sensor level.
7 Is the platen roller dirty? If the platen roller is dirty, clean it using the
cleaning kit.
For product cleaning, refer to Section 7.2
Cleaning the Print Head and Platen Roller.
8 Is the platen roller damaged? Replace the platen roller.
9 Does the interface operate correctly? Check the interface according to the Interface
Troubleshooting.
10 Is the data or signal sent from the computer
incorrect?
Power on the device again.
Check the data sent from the computer and
communication conditions.
11 Is the main (CONT) PCB defective? Replace the main (CONT) PCB.
Contact a SATO reseller or technical service
center for replacement.
No. What to check Countermeasure
1 Are the media and ribbon designed for the
product?
Use the media and ribbon designed for the
product.
2 Is the correct sensor type set? Set a correct sensor type.
3 Is the print head installed correctly? Install the print head correctly.
4 Is the pressure of the print head too strong or too
weak?
Adjust the pressure of the print head with the
head pressure adjustment dial.
5 Is the print head dirty or is there a label attached
to it?
If the print head is dirty, clean it using the
cleaning pen. If a label is attached to the print
head, remove it.
If the glue of label is attached to the print head,
clean it using a cleaning kit.
Do not clean using a hard object. Doing so could
cause damage to the print head.
For product cleaning, refer to Section 7.2
Cleaning the Print Head and Platen Roller.
6 Is the media sensor dirty? If the media sensor is dirty, clean it using the
cleaning kit.
For product cleaning, refer to Section 7.2
Cleaning the Print Head and Platen Roller.
7 Does the interface operate correctly? Check the interface according to the Interface
Troubleshooting.
8 Is the data or signal sent from the computer
incorrect?
Power on the device again.
Check the data sent from the computer and
communication conditions.
No. What to check Countermeasure