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8024638/AE00/V1-0/2019-09| SICK S E R V I C E M A N U A L | MCS200HW
Subject to change without notice
ABOUT THIS MANUAL 1
1.7 Inquiries to SICK AG
Please feel free to contact the SICK AG Helpdesk if you have any questions.
▸ If you have questions to the Helpdesk, provide the following information, if possible:
– Device type, serial number, firmware version
– Measured components and measuring ranges
– Ambient conditions (temperature, air humidity, possible acidic gases)
– Error messages (display) and your own error description
– Damage history
– Repairs already made and replaced parts
–Contact address for calling back
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