Siemens HiPath 1130 - Timeout for Activating a Call Waiting Message for a UCD Queue; UCD Overflow Call Destination

Programming an Extension
49
Step by Step
Timeout for Activating a Call Waiting Mes-
sage for a UCD Queue.
This feature activates the playing of a message
(announcement or music) for calls that are waiting to be
answered.
Different timeouts can be set for playing a different
message for each UCD Group. The default setting is for
playing a message immediately, as soon as a call is
placed in a queue.
Required: Programming Mode must be active (*95
31994).
Enter the code for programming.
Enter the UCD Subscriber Group number (790 to 799).
... Enter a timeout for activating message playing (00 to 99
in 5-second increments) where 00 = 0 seconds
(default)... 06 = 30 seconds, etc.
Enter the next UCD Subscriber Group number
or
Press this key.
Initial state for Programming Mode.
UCD Overflow Call Destination
This setting specifies a call destination for each UCD
group when:
• All agents are logged out
• A UCD Queue reaches the maximum number of
calls waiting
• The queue’s overflow timeout expires.
In the default configuration the destinations for UCD
Groups overflow are not specified.
Required: Programming Mode must be active (*95
31994).
Enter the code for programming.
Enter the UCD Subscriber Group number (790 to 799).
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