Programming an Extension
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Step by Step
Override
This settings allows an extension to override another
extension when there is a conversation in progress.
When this is done, the call that is overridden receives a
warning tone.
In UCD Groups, Line Attendants can override without a
beep the extensions of Agents that are logged in. Thus
a group Supervisor can assess how clients are being
treated.
Required: Programming Mode must be active (*95
31994).
Enter the code for programming.
Enter the extension number (e.g., 12/102).
or Enter a permission type:
= Without permission to override (default)
= with permission to override and sending warning
tone
Enter the next extension number
or
Press this key.
Initial state for Programming Mode.
Silent Monitoring
This feature allows an extension to override another
without sending a warning signal to the parties having a
conversation (available only for certain countries.)
Required: Programming Mode must be active (*95
31994).
Enter the code for programming.
Enter the extension number (e.g., 11/101).
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0 1
0
1
#
Within the system, an Override has the same
limitations as a Conference or Silent Monitoring,
that is, a maximum of 2 simultaneous overrides
are allowed. Note: The Silent Monitoring feature
is ticketed as an Override.
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