12-2
Troubleshoot a problem
12
1. The printer is not responding
Action Yes No
Step 1
Check if the power cord is connected to the electrical outlet.
CAUTION
:
POTENTIAL INJURY
To avoid the risk of fire or electrical shock,
connect the power cord to an appropriately
rated and properly grounded electrical outlet
that is near the product and easily accessible.
Is the printer responding?
The problem is
solved.
Go to step 2.
Step 2
Check if the electrical outlet is turned off by a switch or
breaker.
Is the electrical outlet turned off by a switch or breaker?
Turn on the switch or
reset the breaker.
Go to step 3.
Step 3
Check if the printer is on.
Is the printer on?
Go to step 4. Turn on the printer.
Step 4
Check if the printer is in Sleep or Hibernate mode.
Is the printer in Sleep or Hibernate mode?
Press the power
button to wake the
printer.
Go to step 5.
Step 5
Check if the cables connecting the printer and the computer
are inserted to the correct ports.
Are the cables inserted to the correct ports?
Go to step 6. Insert the cables to the
correct ports.
Step 6
Turn off the printer, install the hardware options, and then turn
on the printer.
For more information, see the documentation that came with
the option.
Is the printer responding?
The problem is
solved.
Go to step 7.
Step 7
Install the correct print driver.
Is the printer responding?
The problem is
solved.
Go to step 8.
Step 8
Turn off the printer, wait for about 10 seconds, and then turn
on the printer.
Is the printer responding?
The problem is
solved.
Contact customer
support.
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