Sindoh C300 - 7. Paper feed problems; 7.1 Envelope seals when printing; 7.2 Collated printing does not work

12-17
Troubleshoot a problem
12
7. Paper feed problems
7.1 Envelope seals when printing
Action Yes No
Step 1
1)Useanenvelopethathasbeenstoredinadry
environment.
Note
- Printing on envelopes with high moisture content can seal
the flaps.
2)Send the print job.
Does the envelope seal when printing?
Go to step 2. The problem is
solved.
Step 2
1)MakesurethatpapertypeissettoEnvelope.
From the control panel, navigate to:
Settings
→ Paper → Tray Configuration → Paper
Size/Type
2)Sendtheprintjob.
Does the envelope seal when printing?
Contact customer
support.
The problem is
solved.
7.2 Collated printing does not work
Action Yes No
Step 1
1)Fromthecontrolpanel,navigateto:
Settings
→ Print → Layout > Collate
2)Touch On [1,2,1,2,1,2].
3)Printthedocument.
Is the document collated correctly?
The problem is
solved.
Go to step 2.
Step 2
1)Fromthedocumentthatyouaretryingtoprint,openthe
Print dialog, and then select Collate.
2)Print the document.
Is the document collated correctly?
The problem is
solved.
Go to step 3.
Step 3
1)Reduce the number of pages to print.
2)Printthedocument.
Are the pages collated correctly?
The problem is
solved.
Contact customer
support.