Sindoh C300 - Network and Supply Issues

12-5
Troubleshoot a problem
12
4. Network connection problems
Cannot open Embedded Web Server
Action Yes No
Step 1
Check if the printer is on.
Is the printer on?
Go to step 2. Turn on the printer.
Step 2
Make sure that the printer IP address is correct.
Note
- View the IP address on the home screen.
- An IP address appears as four sets of numbers separated
by periods, such as 123.123.123.123.
Is the printer IP address correct?
Go to step 3. Type the correct printer
IP address in the
address field.
Step 3
Check if you are using a supported browser:
- InternetExplorerversion11orlater
- MicrosoftEdge
- Safari version 6 or later
- Google Chrome
TM
version 32 or later
- Mozilla Firefox version 24 or later
Is your browser supported?
Go to step 4. Install a supported
browser.
Step 4
Check if the network connection is working.
Is the network connection working?
Go to step 5. Contact your
administrator.
Step 5
Make sure that the cable connections to the printer and
print server are secure. For more information, see the
documentation that came with the printer.
Are the cable connections secure?
Go to step 6. Secure the cable
connections.
Step 6
Check if the web proxy servers are disabled.
Are the web proxy servers disabled?
Go to step 7. Contact your
administrator.
Step 7
AccesstheEmbeddedWebServer.
Did the Embedded Web Server open?
Go to step 8. Contact customer
upport.