Sindoh C300 - 11. Scanning problems; 11.1 Cannot scan from a computer; 11.2 Partial copies of document or photo; 11.3 Scan job was not successful

12-49
Troubleshoot a problem
12
11. Scanning problems
11.1 Cannot scan from a computer
Action Yes No
Step 1
1)Turnofftheprinter,waitforabout10seconds,andthen
turn it back on.
2)Resend the scan job.
Can you send the scan job?
The problem is
solved.
Go to step 2.
Step 2
1)Makesurethatthecablesbetweentheprinterandtheprint
server are secure.
For more information, see the setup documentation that
came with the printer.
2)Resend the scan job.
Can you send the scan job?
The problem is
solved.
Contact customer
support.
11.2 Partial copies of document or photo
Action Yes No
Step 1
1)Makesurethatthedocumentorphotoisloadedfacedown
on the upper left corner of the scanner glass.
2)Copy the document or photo.
Is the document or photo copied correctly?
The problem is
solved.
Go to step 2.
Step 2
1)Matchthepapersizesettingandthepaperloadedinthe
tray.
2)Copy the document or photo.
Is the document or photo copied correctly?
The problem is
solved.
Contact customer
support.
11.3 Scan job was not successful
Action Yes No
Step 1
Check the cable connections.
1)MakesurethattheEthernetorUSBcableissecurely
connected to the computer and the printer.
2)Resend the scan job.
Is the scan job successful?
The problem is
solved.
Go to step 2.