Sindoh C300 - 10.3 Can receive but not send faxes

12-47
Troubleshoot a problem
12
Action Yes No
Step 5
Check if the printer is connected to an analog phone service or
to the correct digital connector.
- IfyouareusinganIntegratedServicesforDigital
Network(ISDN)telephoneservice,thenconnecttoan
analogtelephoneportofanISDNterminaladapter.For
moreinformation,contactyourISDNprovider.
- IfyouareusingDSL,thenconnecttoaDSLfilterorrouter
that supports analog use. For more information, contact
yourDSLprovider.
- Ifyouareusingaprivatebranchexchange(PBX)
telephone service, then make sure that you are connecting
toananalogconnectiononthePBX.Ifnoneexists,
then consider installing an analog telephone line for the fax
machine.
Can you send or receive a fax?
The problem is
solved.
Go to step 6.
Step 6
Temporarily disconnect other equipment and disable other
telephone services.
1)Disconnectotherequipment(suchasansweringmachines,
computers,modems,ortelephonelinesplitters)between
the printer and the telephone line.
2)Disablecallwaitingandvoicemail.Formoreinformation,
contact your telephone company.
Can you send or receive a fax?
The problem is
solved.
Go to step 7.
Step7
Scan the original document one page at a time.
1)Dialthefaxnumber.
2)Scan the document.
Can you send or receive a fax?
The problem is
solved.
Contact customer
support.
10.3 Can receive but not send faxes
Action Yes No
Step 1
LoadtheoriginaldocumentproperlyintotheADFtrayoron
the scanner glass.
Can you send faxes?
The problem is
solved.
Go to step 2.
Step 2
Set up the shortcut number properly.
- Check if the shortcut number is set for the telephone
number that you want to dial.
- Dialthetelephonenumbermanually.
Can you send faxes?
The problem is
solved.
Contact customer
support.