Sindoh C300 - Fax and Scanning Problem Resolution

12-46
Troubleshoot a problem
12
10. Faxing problems
10.1 Caller ID is not shown
Action Yes No
EnablecallerID.
From the home screen, touch Settings → Fax → Fax Setup →
Fax Receive Settings → Admin Controls →EnableCallerID.
Does the caller ID appear?
The problem is
solved.
Contact customer s
upport.
10.2 Cannot send or receive faxes
Action Yes No
Step 1
Resolve any error messages that appear on the display.
Can you send or receive a fax?
The problem is
solved.
Go to step 2.
Step 2
Make sure that the cable connections for the following
equipment are secure:
- Telephone
- Handset
- Answering machine
Can you send or receive a fax?
The problem is
solved.
Go to step 3.
Step 3
Check for a dial tone.
- Call the fax number to check if it is working properly.
- IfyouareusingtheOnHookDialfeature,thenturnupthe
volume to check if you hear a dial tone.
Can you hear a dial tone?
Go to step 5. Go to step 4.
Step 4
Check the telephone wall jack.
1)Connecttheanalogtelephonedirectlytothewalljack.
2)Listenforadialtone.
3)Ifyoudonothearadialtone,thenuseadifferent
telephone cable.
4)Ifyoustilldonothearadialtone,thenconnecttheanalog
telephone to a different wall jack.
5)fyouhearadialtone,thenconnecttheprintertothatwall
jack.
Can you send or receive a fax?
The problem is
solved.
Go to step 5.