12-3
Troubleshoot a problem
12
2. Unable to read flash drive
Action Yes No
Step 1
Check if the printer is not busy processing another print, copy,
scan, or fax job.
Is the printer ready?
Go to step 2. Wait for the printer to
finish processing the
other job.
Step 2
Check if the flash drive is supported. For more information,
see “Supported flash drives and file types” on P. 5-4.
Is the flash drive supported?
Go to step 3. Insert a supported flash
drive.
Step 3
Remove, and then insert the flash drive.
Does the printer recognize the flash drive?
The problem is
solved.
Contact customer
support.