12-19
Troubleshoot a problem
12
Action Yes No
Step 3
1)Loadpaperfromafreshpackage.
Note
-
Paper absorbs moisture due to high humidity. Store paper
in its original wrapper until you are ready to use it.
2)Printthedocument.
Do paper jams occur frequently?
Contact customer
support.
The problem is
solved.
7.5 Jammed pages are not reprinted
Action Yes No
1)Fromthecontrolpanel,navigateto:
Settings
→
Device
→
Notifications
→
Jam Content
Recovery
2)In the Jam Recovery menu, select On or Auto.
3)Printthedocument.
Are the jammed pages reprinted?
The problem is
solved.
Contact customer
support.