Sindoh C300 - 11.6 Scanner does not close; 11.7 Scanning takes too long or freezes the computer; 11.8 Scanner does not respond

12-51
Troubleshoot a problem
12
Action Yes No
1)Openthescannercover.
2)Usingadamp,soft,lint-freecloth,wipetheADFglasspad.
Note
- Insomeprintermodels,thislocationhasanADFglassins
tead of a pad.
3)Close the scanner cover.
4)Scan the document.
Do vertical streaks appear on scanned documents?
The problem is
solved.
The problem is
solved.
11.6 Scanner does not close
Action Yes No
Remove obstructions that keep the scanner cover open.
Did the scanner cover close correctly?
The problem is
solved.
Contact customer
support.
11.7 Scanning takes too long or freezes the computer
Action Yes No
Close all applications that are interfering with the scan.
Does scanning take too long or freeze the computer?
Contact customer
support.
The problem is
solved.
11.8 Scanner does not respond
Action Yes No
Step 1
1)Checkifthepowercordisconnectedproperlytotheprinter
and the electrical outlet.
CAUTION
:
POTENTIAL INJURY
To avoid the risk of fire or electrical shock,
connect the power cord to an appropriately
rated and properly grounded electrical outlet
that is near the product and easily accessible.
2)Copy or scan the document.
Is the scanner responding?
The problem is
solved.
Go to step 2.
Step 2
1)Checkiftheprinteristurnedon.
2)Resolve any error messages that appear on the display.
3)Copy or scan the document.
Is the scanner responding?
The problem is
solved.
Go to step 3.