Sindoh C300 - Printing and Quality Problems

12-20
Troubleshoot a problem
12
8. Printing problems
8.1 Print jobs do not print
Action Yes No
Step 1
1)Fromthedocumentyouaretryingtoprint,openthePrint
dialog, and then check if you have selected the correct
printer.
2)Printthedocument.
Is the document printed?
The problem is
solved.
Go to step 2.
Step 2
1)Check if the printer is on.
2)PResolveanyerrormessagesthatappearonthedisplay.
3)Printthedocument.
Is the document printed?
The problem is
solved.
Go to step 3.
Step 3
1)Checkiftheportsareworkingandifthecablesare
securely connected to the computer and the printer.
For more information, see the setup documentation that
came with the printer.
2)Printthedocument.
Is the document printed?
The problem is
solved.
Go to step 4.
Step 4
1)Turnofftheprinter,waitforabout10seconds,andthen
turn on the printer.
2)Printthedocument.
Is the document printed?
The problem is
solved.
Go to step 5.
Step 5
1)Remove, and then reinstall the print driver.
2)Printthedocument.
Is the document printed?
The problem is
solved.
Contact customer
support.
8.2 Condentialandotherhelddocumentsdonotprint
Action Yes No
Step 1
1)Fromthecontrolpanel,checkifthedocumentsappearin
the Held Jobs list.
Note
- If the documents are not listed, then print the documents
using the Print and Hold options.
2)Printthedocument.
Are the documents printed?
The problem is
solved.
Go to step 2.