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Troubleshoot a problem
12
For non-touch-screen printer models, if the printer does not print after pressing and holding X and simultaneously
for 15 seconds, then reset the supply usage counter.
1 From the control panel, navigate to:
Settings→Device→Maintenance→ConfigMenu→SupplyUsageAndCounters
For non-touch-screen printer models, press
to navigate through the settings.
2 Select the part or supply that you want to reset.
3 To clear the message, do either of the following:
-
For touch-screen printer models, press twice, and then press twice.
-
For non-touch-screen printer models, press and hold X and simultaneously for 15 seconds.
Note
-
If you are unable to reset the supply usage counters, then return the item to the place of purchase.
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