Sindoh C300 - Page 185

12-37
Troubleshoot a problem
12
Action Yes No
Step 1
1)Dependingonyouroperatingsystem,specifythepaper
type from the Printing Preferences or Print dialog.
Note
- Make sure that the setting matches the paper loaded.
- You can also change the setting on the printer control
panel.Navigateto:
Settings→Paper→TrayConfiguration→PaperSize/Type
2)Printthedocument.
Does toner easily rub off?
Go to step 2. The problem is
solved.
Step 2
1)Checkifthepaperweightissupported.
Note
- If paper weight is not supported, then load a supported
one.
2)Printthedocument.
Does toner easily rub off?
Go to step 3. The problem is
solved.
Step 3
1)Loadpaperfromafreshpackage.
Note
- Paper absorbs moisture due to high humidity. Store paper
in its original wrapper until you are ready to use it.
2)Printthedocument.
Does toner easily rub off?
Contact customer
support.
The problem is
solved.
❖
Uneven print density
Note
- Beforesolvingtheproblem,printthePrintQualityTestPages.Fromthecontrolpanel,navigateto
Settings
→ Troubleshooting → Print Quality Test Pages.
For non-touch-screen printer models, press
to navigate through the settings.