5.3 Scanner maintenance required, use ADF Kit ------------------------------------------------------------------12-6
6. Clearing jams ---------------------------------------------------------------------------------------------------------12-8
6.1 Avoiding jams ----------------------------------------------------------------------------------------------------------12-8
Load paper properly -------------------------------------------------------------------------------------------------12-8
Use recommended paper ------------------------------------------------------------------------------------------12-8
6.2 Identifying jam locations --------------------------------------------------------------------------------------------12-9
6.3 Paper jam in the standard tray ---------------------------------------------------------------------------------- 12-10
6.4 Paper jam in the standard tray ---------------------------------------------------------------------------------- 12-11
6.5 Paper jam in the standard bin ----------------------------------------------------------------------------------- 12-13
6.6 Paper jam in the manual feeder -------------------------------------------------------------------------------- 12-13
6.7 Paper jam in door B ------------------------------------------------------------------------------------------------ 12-14
Fuser area ----------------------------------------------------------------------------------------------------------- 12-15
Below the fuser area ---------------------------------------------------------------------------------------------- 12-15
Duplex unit -----------------------------------------------------------------------------------------------------------12-16
6.8 Paper jam in the automatic document feeder -------------------------------------------------------------- 12-16
7. Paper feed problems --------------------------------------------------------------------------------------------- 12-17
7.1 Envelope seals when printing ----------------------------------------------------------------------------------- 12-17
7.2 Collated printing does not work --------------------------------------------------------------------------------- 12-17
7.3 Tray linking does not work ---------------------------------------------------------------------------------------- 12-18
7.4 Paper frequently jams --------------------------------------------------------------------------------------------- 12-18
7.5 Jammed pages are not reprinted ------------------------------------------------------------------------------- 12-19
8. Printing problems ------------------------------------------------------------------------------------------------- 12-20
8.1 Print jobs do not print ---------------------------------------------------------------------------------------------- 12-20
8.2 Confidential and other held documents do not print ------------------------------------------------------- 12-20
8.3 Job prints from the wrong tray or on the wrong paper ---------------------------------------------------- 12-21
8.4 Slow printing --------------------------------------------------------------------------------------------------------- 12-22
8.5 Print quality problems ---------------------------------------------------------------------------------------------- 12-23
Print quality is poor ------------------------------------------------------------------------------------------------- 12-23
9. Color quality problems ------------------------------------------------------------------------------------------ 12-44
9.1 Modifying the colors in printed output ------------------------------------------------------------------------- 12-44
9.2 FAQ about color printing ------------------------------------------------------------------------------------------ 12-44
9.3 The print appears tinted ------------------------------------------------------------------------------------------ 12-45
10. Faxing problems -------------------------------------------------------------------------------------------------- 12-46
10.1 Caller ID is not shown --------------------------------------------------------------------------------------------- 12-46
10.2 Cannot send or receive faxes ----------------------------------------------------------------------------------- 12-46
10.3 Can receive but not send faxes --------------------------------------------------------------------------------- 12-47
10.4 Can send but not receive faxes --------------------------------------------------------------------------------- 12-48
10.5 Poor fax print quality ----------------------------------------------------------------------------------------------- 12-48
11. Scanning problems ---------------------------------------------------------------------------------------------- 12-49
11.1 Cannot scan from a computer ----------------------------------------------------------------------------------- 12-49