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1 SERVICE AND SUPPORT
This chapter provides information on service and support for the F123 Series as well as safety information and
safety label locations.
SERVICE
If you have a problem with your printer that is not covered in this guide, please contact Stratasys Customer
Support. Contact information is available from the Stratasys website at: http://www.stratasys.com/customer-
support/contact-customer-support.
When calling in for service, always have your printer’s software version (see “Software Version” on page 139)
and hardware serial number available (see “Identifying Your Printer” on page 12). You may also need access to
GrabCAD Print to provide a configuration file from your hardware (see “Exporting System Configuration (.CFG)
File” on page 162).
SOFTWARE SUPPORT
If you have a software problem that is not covered in this guide, please contact Stratasys Customer Support.
Contact information is available from the Stratasys website at: http://www.stratasys.com/customer-support/
contact-customer-support.
When calling in for service, always have your printer’s software version (see “Software Version” on page 139)
and printer serial number available (see “Identifying Your Printer” on page 12). You may also need access to
GrabCAD Print to provide a configuration file from your hardware (see “Exporting System Configuration (.CFG)
File” on page 162).
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