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8 TROUBLESHOOTING
This chapter describes troubleshooting steps that can be performed to correct basic problems with the
F123 Series.
GETTING HELP
If you have a problem with your printer or the printer’s materials that is not covered in this guide, or if you need
to order replacement parts, please contact Customer Support for your region. Contact information is available
from the Stratasys website at: http://www.stratasys.com/customer-support/contact-customer-support.
If needed, you can write to Customer Support North America at:
Stratasys, Inc.
Customer Support
7665 Commerce Way
Eden Prairie, MN 55344 USA
Before calling for service or supplies, always have the following information ready:
• Your printer’s software version (see “Software Version” on page 139 for instructions on obtaining this
information).
• Your printer’s serial number (see Figure 2-6 on page 12 or “Serial Number” on page 94 for
information on locating the printer’s serial number).
• Access to your GrabCAD Print workstation in order to provide a configuration file, if necessary (see
“Exporting System Configuration (.CFG) File” on page 162 for instructions on obtaining this
information).
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