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Model head removed
• Indicates that the printer lost contact with the model head.
• Correct condition - ensure that the head is seated correctly within the gantry. If so, remove the head
and then reinstall it (see “Head Replacement” on page 117). If this does not correct the error, remove
the head and install a new head.
Support head removed
• Indicates that the printer lost contact with the support head.
• Correct condition - ensure that the head is seated correctly within the gantry. If so, remove the head
and then reinstall it (see “Head Replacement” on page 117). If this does not correct the error, remove
the head and install a new head.
Model filament broken
• Indicates that the sensor in the material drive controller is not detecting the model filament and the
material volume on the spool is large enough that the filament probably broke rather than ran out.
This can also be caused by spool axles being interchanged between different spools or by the
system improperly calculating used filament volume.
• Correct condition - remove the material spool and clear all filament from the filament tubes (see
“Removing Material Spools” on page 114). If the spool is not empty, the filament present switch in the
material bay may be defective. Replace the material bay (see “Material Bays” on page 177). If the
spool is empty, replace it with another spool (see “Loading Material” on page 108). If the error is not
resolved, check the job log for any zero volume jobs and reboot the printer. If the error persists,
contact Stratasys Customer Support or your regional Stratasys office (see “Getting Help” on
page 204 for contact information).
Support filament broken
• Indicates that the sensor in the material drive controller is not detecting the support filament and the
material volume on the spool is large enough that the filament probably broke rather than ran out.
This can also be caused by spool axles being interchanged between different spools or by the
system improperly calculating used filament volume.
• Correct condition - remove the material spool and clear all filament from the filament tubes (see
“Removing Material Spools” on page 114). If the spool is not empty, the filament present switch in the
material bay may be defective. Replace the material bay (see “Material Bays” on page 177). If the
spool is empty, replace it with another spool (see “Loading Material” on page 108). If the error is not
resolved, check the job log for any zero volume jobs and reboot the printer. If the error persists,
contact Stratasys Customer Support or your regional Stratasys office (see “Getting Help” on
page 204 for contact information).
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