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Support head removed
• Indicates that the printer lost contact with the support material spool’s memory chip or the material
drive controller inadvertently lifted.
• Correct condition - ensure that the material spool is seated correctly within the material drive. If so,
remove the spool and then reinstall it (see “Removing Material Spools” on page 114 and “Material
Spool Installation” on page 109). If this does not correct the error, remove the spool and install a new
spool.
File not found
• Indicates that the printer was unable to locate the job file that was selected for building. This error
pertains to job files loaded via USB flash drive only.
• Correct condition - ensure that the USB flash drive containing the selected job file is securely
inserted into one of the USB ports within the interface panel (see Figure 3-3 on page 22 for port
locations). Once the flash drive is securely inserted into one of the printer’s USB ports select the file
you’d like to build by loading it to the Job Queue (see “USB Method” on page 51).
Unknown error
• An unexpected error occurred in which the printer was unable to map the cause of the error to a
known abort reason.
• Correct condition - attempt to restart the build, see “Basic Job Build Tasks” on page 120 for
instructions. If the error persists, contact Stratasys Customer Support or your regional Stratasys
office (see “Getting Help” on page 204 for contact information).
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