962/964
SPECTROPHOTOMETER
6-1
6. Service and General Maintenance
Repair Information 6-1
Cleaning the Instrument 6-1
Replacing the Battery Pack 6-3
Repair Information
The X-Rite
®
962 and 964 instruments are covered by a one-
year limited warranty—excluding battery pack—and should be
referred to factory or authorized service center for repairs
within the warranty period. Attempts to make repairs within
this time frame may void the warranty.
X-Rite provides a factory repair service to their customers.
Because of the complexity of the circuitry, all repairs should be
referred to the factory or an authorized service center
(call: 1-888-826-3042).
X-Rite will repair any instrument past warranty. The customer
shall pay shipping cost to the factory or authorized service
center and repair cost. The instrument shall be submitted in the
original carton, as a complete unaltered unit.
Reading Lamp Replacement Information
Due to the circuit complexity and test equipment required, the
read lamp should only be replaced by X-Rite or an
authorized X-Rite Service Center.
The lamp is monitored for intensity, and failure warnings will
be displayed if a problem occurs.
Cleaning the Instrument
Your instrument requires very little maintenance to achieve
years of reliable operation. However, to protect your
investment and maintain reading accuracy, a few simple
cleaning procedures should be performed from time to time.
General Cleaning
The exterior of the instrument may be wiped clean with a cloth
dampened in water or mild cleaner whenever required.
NOTE: DO NOT use any solvents to clean the instrument; this causes
damage to the cover.
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