Xerox WorkCentre 5024

Problem Solving
Xerox
®
WorkCentre
®
5022/5024 Multifunction Printer
User Guide
13-8
Symptom Possible cause Remedy
The printout is
light (faded,
unclear).
The paper is damp. Replace the paper with new paper.
The drum cartridge has
deteriorated or been
damaged.
Replace the drum cartridge with a new one.
Refer to Replacing the Drum Cartridge on
page 12-7.
The toner cartridge has run
out of toner.
Replace the toner cartridge with a new one.
Refer to Replacing the Toner Cartridge on
page 12-3.
Black spots
appear in copies.
The drum cartridge has
deteriorated or been
damaged.
Replace the drum cartridge with a new one.
Refer to Replacing the Drum Cartridge on
page 12-7.
Black or colored
lines appear in
printouts.
The drum cartridge has
deteriorated or been
damaged.
Replace the drum cartridge with a new one.
Refer to Replacing the Drum Cartridge on
page 12-7.
The narrow glass strip is
dirty.
Clean the narrow glass strip.
Refer to Cleaning the Document Presser and
the Narrow Glass Strip on page 12-13.