Problem Solving
Xerox
®
WorkCentre
®
5022/5024 Multifunction Printer
User Guide
13-21
Unable to Send Scan Data in E-mail
Unable to load data
from the scanner
due to a TWAIN
communication
error.
The scan driver is not installed. Install the scan driver.
Operation stopped
while loading data.
Is the file size too large? Lower the resolution setting, and then try loading
the data again.
Symptom Possible Cause Remedy
Unable to send an e-
mail.
The registered e-mail address is
incorrect.
Check the entered e-mail address.
The maximum data size for
outgoing e-mail was exceeded.
Lower the resolution, and reduce the size of the
attached data.
Refer to Resolution on page 7-19.
Refer to Maximum Attachment Size on page 9-33.
The port for Send E-mail is not
set to Enabled.
Check the port setting for Send E-mail.
Refer to Required Information on page 2-28.
The e-mail address for the
machine has not been
registered.
Input the Administrator’s e-mail address.
Refer to Administrator's E-mail Address on page 2-
21.
The registered SMTP server
setting is incorrect.
Check the SMTP server setting.
Refer to SMTP Server (Connectivity > Protocols) on
page 2-28.
The authentication for the
SMTP server is not operated
correctly.
Check the authentication method for the SMTP
server.
Refer to SMTP Server (Connectivity > Protocols) on
page 2-28.
The registered login name for
the SMTP server is incorrect.
For the SMTP server requiring authentication, the e-
mail address of the login user must be registered.
Check the registered login name.
Refer to SMTP Server (Connectivity > Protocols) on
page 2-28.
The registered password for the
SMTP server is incorrect.
Check the registered password for the
authenticated user.
Refer to SMTP Server (Connectivity > Protocols) on
page 2-28.
Symptom Possible Cause Remedy
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