Problem Solving
Xerox
®
WorkCentre
®
5022/5024 Multifunction Printer
User Guide
13-17
Fax Problems
This section provides possible solutions to various problems you may encounter when using the Fax
feature.
Note The Fax features are not available for some models. An optional component is required. For more
information, contact our Customer Support Center.
Problems When Sending Faxes
The table below lists possible solutions when the machine cannot send a fax.
Symptom Possible Cause Remedy
The menu does not
display even after
you press the Fax
button.
The USB cable connecting the
machine to the Fax Kit has been
disconnected.
Reconnect the USB cable connecting the machine
to the Fax Kit.
Unable to
communicate
The phone line type has not
been set properly.
Set the machine's phone line type setting to the
line type you are using.
Refer to Line Type on page 9-35.
A phone line problem has
occurred.
Use a nearby phone to check whether the line is
working. If you can't make a call, the problem is
the phone line and not the machine.
The recipient fax machine
doesn't operate properly.
You can't send faxes when the recipient fax is
switched off, is set to manual receive mode, or does
not support G3 transmission.
Call the recipient to check the problem.
You have specified the wrong
number.
Check the fax number and try sending the fax
again.
The number the machine
connects to is not a fax number.
If you don't hear a fax machine when you call the
number, the number is not a fax number.
You have forgotten to add the
number required to get an
outside line.
When calling from an extension, you must add a
number at the beginning to get an outside line.
Add the number used to get an outside line (often
0) to the beginning of the fax recipient number.
You have added the number
used to get an outside line when
calling using a Speed Dial
number.
When calling from an extension to an outside
number using a Speed Dial number, the number
used to get an outside line (such as 0) may already
be registered in the Speed Dial number. Check the
recipient fax number in the Transmission Report -
Job Undelivered.
You are using a function that the
recipient's fax machine doesn't
support.
Check whether the recipient's fax machine
supports the function.
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