Problem Solving
Xerox
®
WorkCentre
®
5022/5024 Multifunction Printer
User Guide
13-25
Network Related Problems
This section provides possible solutions to network problems.
Problems Using TCP/IP (LPD/Port9100)
The table below lists possible causes for problems that occur when using TCP/IP (LPD/Port9100), the
methods to check, and the required actions to take.
Unable to Print
Print Output Problems
Possible Cause How to Check Remedy
The correct IP address has not
been set.
Have the Network Administrator
check whether the machine's IP
address is correct.
Set the correct IP address in the
machine.
An unrecoverable failure occurred
while processing a print job.
Check whether an error is
displayed in the control panel's
display.
Turn the machine's power OFF,
wait until the display becomes
blank, and then turn the power ON
again.
The selected protocol is not
compatible with the computer
Check the selected protocol. Select a protocol compatible with
the computer.
The data format of the print data
that the machine is attempting to
process does not match the data
format of the print data sent by
the computer.
-
Turn off output of Ctrl-D.
Possible Cause How to Check Remedy
The computer is not using the
print driver supplied with the
machine (is using another
company's print driver).
Confirm whether the print driver
on the computer is the one
supplied with the machine.
On the computer, select the print
driver supplied with the machine.
If the print driver is not listed for
selection, install the print driver
and then select it. Operation is not
guaranteed if another company's
print driver is used.
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General
Weight and Dimensions
