Xerox WorkCentre 5024 User Manual

Problem Solving
Xerox
®
WorkCentre
®
5022/5024 Multifunction Printer
User Guide
13-26
Problems Using Xerox
®
CentreWare
®
Internet Services
The table below lists possible solutions to problems you may encounter when using Xerox
®
CentreWare
®
Internet Services.
Symptom Remedy
Unable to connect to Xerox
®
CentreWare
®
Internet Services.
Is the machine operating normally?
Check whether the machine's power is on.
Is Internet Services running?
Print a System Settings Report and check it.
Has the Internet address been entered correctly?
Check the Internet address again. If you still can't connect to Xerox
®
CentreWare
®
Internet Services, try connecting by entering the IP
address.
Are you using a proxy server?
The machine cannot connect to some proxy servers. Do not use a proxy
server. Set your web browser Not using proxy server, or set the address
you are using to Not using proxy server.
The message "Please wait" is not
going away.
Wait for a while.
If the condition persists, press the Refresh button.
If the condition still persists, check whether the machine is operating
normally.
Nothing happens after pressing
Refresh.
Are you using a supported web browser?
See Using Xerox® CentreWare® Internet Services on page 2-17 to
check whether your web browser is a supported type.
The frame on the right is not
updated after selecting a menu
item from the frame on the left.
The screen display is fragmented. Change your web browser's window size.
The display is not updated. Press Refresh.
Nothing happens after pressing
Apply.
Are the entered values correct?
If you entered an out-of-range value, it is automatically changed to a
value within range.
Are you now using, or did you just use the machine's control panel?
When the Auto Reset feature is set, settings made by Xerox
®
CentreWare
®
Internet Services are not applied until the preset amount
of time has elapsed. Wait for a while.
Is the machine in an energy saver mode?
Cancel the energy saver mode, and then try again.

Xerox WorkCentre 5024 Specifications

General

Duplex printing	Yes
Print technology	Laser
Maximum resolution	600 x 600 DPI
Time to first page (black, normal)	14 s
Print speed (black, normal quality, A3)	12 ppm
Print speed (black, normal quality, A4/US Letter)	24 ppm
Duplex print speed (black, normal quality, A4/US Letter)	17 ppm
Copy speed (black, normal quality, A3)	12 cpm
Copy speed (black, normal quality, A4)	24 cpm
Scan to	E-mail, PC
Scan drivers	TWAIN
Scanner type	ADF scanner
Scan speed (black)	22 ppm
Scan speed (color)	13 ppm
Faxing	-
Modem speed	33.6 Kbit/s
Printing colors	Black
Maximum duty cycle	25000 pages per month
Recommended duty cycle	0 - 25000 pages per month
Number of print cartridges	2
Wi-Fi	No
Email protocols	SMTP
Cabling technology	10/100Base-T(X)
Ethernet LAN data rates	10, 100 Mbit/s
Internal memory	256 MB
Standard interfaces	USB 2.0
Display	LCD
Product color	Gray
Market positioning	Business
Windows operating systems supported	Windows 7 Enterprise, Windows 7 Enterprise x64, Windows 7 Home Basic, Windows 7 Home Basic x64, Windows 7 Home Premium, Windows 7 Home Premium x64, Windows 7 Professional, Windows 7 Professional x64, Windows 7 Starter, Windows 7 Starter x64, Windows 7 Ultimate, Windows 7 Ultimate x64, Windows 8, Windows 8 Enterprise, Windows 8 Enterprise x64, Windows 8 Pro, Windows 8 Pro x64, Windows 8 x64, Windows 8.1, Windows 8.1 Enterprise, Windows 8.1 Enterprise x64, Windows 8.1 Pro, Windows 8.1 Pro x64, Windows 8.1 x64, Windows Vista Business, Windows Vista Business x64, Windows Vista Enterprise, Windows Vista Enterprise x64, Windows Vista Home Basic, Windows Vista Home Basic x64, Windows Vista Home Premium, Windows Vista Home Premium x64, Windows Vista Ultimate, Windows Vista Ultimate x64
Paper input type	Paper tray
Total input capacity	350 sheets
Total output capacity	- sheets
Maximum input capacity	1850 sheets
Total number of input trays	5
Paper tray media types	Labels, Plain paper, Recycled paper
Paper tray media weight	60 - 90 g/m²
ISO A-series sizes (A0...A9)	A3, A4
ISO B-series sizes (B0...B9)	B4, B5
Maximum ISO A-series paper size	A3
Power consumption (average operating)	- W
Sustainability certificates	ENERGY STAR

Weight and Dimensions

Depth	574 mm
Width	594.3 mm
Height	581.6 mm