Problem Solving
Xerox
®
WorkCentre
®
5022/5024 Multifunction Printer
User Guide
13-46
Paper Jams
This section describes procedures to clear paper jams.
When paper jams in the machine, the machine stops and an alarm sounds. A message is also displays
on the screen.
Carefully remove the jammed paper without tearing it. Do not leave any pieces of paper in the
machine.
Notes
• If the paper jam message remains displayed after you have cleared it, paper is jammed in another
part of the machine. Follow the instructions in the message to take the required action.
• After removing the jammed paper, a copy job resumes automatically.
• A print job resumes automatically from the page being printed just before the paper jam occurred.
• While running a copy job using the document feeder without collating the copied output
(meaning that the document feeder feeds and scans the documents one sheet at a time), if a
paper jam occurs on the machine, the machine resumes to make a copy of the already-scanned
document automatically after removing the jammed paper. However, as for the remaining
document, you must press the Start button again to allow the document feeder to feed and scan
the rest of the loaded documents.
WARNING: If you need to pull out a tray to remove paper jam, contact your local Xerox
representative. Do not pull out a tray, otherwise it may cause injuries.
CAUTION: Do not attempt to remove a paper deeply jammed inside the product, particularly a
paper wrapped around the fusing unit or the heat roller. Otherwise, it may cause Injuries or burns.
Switch off the product immediately and contact your local Xerox representative.
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