2. Receiving the Phone
9
2.4 Returning Items for Repair or Replacement
2.4.1 Warranty Coverage
Zultys provides a warranty only through distribution channels. If you are an end user, consult
the reseller or distributor who has sold you the phone for complete terms of the product that you
have purchased. Zultys requires that its distributors provide a standard warranty that is one year
in duration and that complies with the local laws and expectations of the country in which you
reside.
Before returning merchandise to Zultys for repair or replacement, you must ensure that the items
are under warranty. If you are unsure about the warranty of your merchandise, call your supplier
or a local Zultys sales representative for clarification. Contact your supplier for a return
merchandise authorization (RMA) number before returning any merchandise; this includes
equipment covered under warranty.
For merchandise not under warranty, you will be charged for a repair if the item is returned to
the factory. Call your supplier for pricing on an extended warranty for your merchandise.
2.4.2 Describing the Problem
If you are returning equipment for service, attach a tag or sheet of paper to the equipment giving
the following details:
• your company or institution’s name, address, and phone number
• the main person to contact, an alternative contact, and their phone numbers if different from
the main phone number
• the return shipping address and any special shipping instructions
• the model number and serial number of the equipment being returned
• a description of the failure (If failure is intermittent, describe its frequency and special
conditions that initiate the failure.)
• any additional comments
2.4.3 Accessories
Do not return any of the accessories with the equipment unless you suspect that one of them is
faulty. If you return an accessory, place a tag on it that clearly identifies it as yours and briefly
explain the problem.
2.4.4 Packing
Wherever possible, use the original packing materials to ship the equipment. If these are not
available, containers and cushioning material similar to those originally used are available from
Zultys.
If it is inconvenient to obtain supplies from Zultys, use a strong, double-walled shipping carton.
Place about 70 mm (3 in) of cushioning material around all sides of the equipment.
Zultys is not responsible for any damage that occurs during shipment back to your supplier or to
the factory.
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