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ZIP2x2 User’s Manual
7.3 Forward
7.3.1 Description
When the phone forwards a call, it redirects an incoming call to another destination (name or
number). The destination can be another extension within the enterprise or an external number.
You can turn on and off forwarding to instruct the phone to forward calls:
• unconditionally (all calls)
• if you do not answer the phone (on no answer)
• if you have an active call (when busy)
7.3.2 Unconditional
If you have configured the phone to forward calls unconditionally the phone does not announce
that it is receiving an incoming call. It does not change the display or any LED. The phone
immediately forwards the call to the destination that you have specified.
When the phone is configured for unconditional transfers, incoming calls are not counted as
missed calls.
7.3.3 On No Answer
If you have configured the phone to forward calls on no answer, the phone announces an
incoming call in the usual manner. If you do not answer the call within ten seconds, the phone
transfers the call to the destination that you have specified.
The phone counts the number of calls that it forwards on no answer as missed calls.
7.3.4 When Busy
If you have configured the phone to forward calls when busy, the phone announces an incoming
call in the usual manner if you do not have an active call.
If you have an active call, the phone forwards the call to the destination that you have specified.
In this case, an active call is one where you are in the middle of a conversation or when you have
put a conversation on hold. That is, the phone has a call button whose LED is lit continuously
green or orange, or flashing green or orange.
If the phone receives more than one incoming call, the phone will indicate there are incoming
calls on multiple call appearances. As soon as you answer one of the calls, the phone is now busy
and it immediately forwards the other calls to the destination that you have specified.
The phone counts the number of calls that it forwards when busy as missed calls.
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