Troubleshooting Procedure
D-4 Issue 3 May 2002
5. If the DEFINITY system Port State does not change. Reset the link by
pressing the button on the “CV/LAN Port Status/Control” Screen.
This will reset the protocol stack associated with this particular link.
6. If the problem persists, escalate
1
.
1. For additional Troubleshooting Techniques, consult the “CallVisor PC ASAI Installation and
Reference.”
Avaya support services for the MAPD system will not troubleshoot a
customer LAN. If the customer LAN is experiencing difficulties, customers should
follow the escalation path supplied by their LAN provider.
STATE
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