Avaya S8700 - Troubleshooting an Installation

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Troubleshooting an Installation
October 2002
Troubleshooting an Installation
This section provides some simple strategies for troubleshooting an installation of an S8700
Media Server. It focuses on possible problems when
• ‘‘Installing the Media Server Hardware’’ on page 227
• ‘‘Configuring the Media Server Hardware’’ on page 228
• ‘‘Installing the License and Avaya Authentication Files’’ on page 229
Installing the Media Server Hardware
The media server hardware includes the
• Avaya S8700 Media Servers
• Ethernet switch
• Uninterruptible Power Supply
• TN2312AP IP Server Interface
.
Problem Solution
No power to the UPS - Make sure the UPS is plugged into the outlet.
- Make sure the outlet has power
- Refer to user’s guide that comes with UPS for other solutions.
No power to the Ethernet switch - Make sure the Ethernet switch is plugged into the UPS or
outlet.
- Make sure the UPS or outlet has power
- Refer to user’s guide that comes with the Ethernet switch for -
other solutions.
No power to the media server - Make sure the media server is plugged into the UPS.
- Make sure the UPS has power
- Open the door on the front of the media server and push the
power button
Servers aren’t shadowing - Make sure you are using a crossover cable.
- Make sure fiber optic cable is plugged in correctly. RX to TX
and TX to RX.
IPSI LEDs flash - Make sure it’s in the correct slot: (Tone-Clock slot for S8700
Multi-Connect, slot 2 for S8700 IP Connect)
- Ping IPSI from server
- Ping server from IPSI (connected to top Services port on
IPSI).