Avaya S8700 - Configuring the Media Server Hardware

228
Troubleshooting an Installation
October 2002
Configuring the Media Server Hardware
Problem Solution
Can’t log into UPS subagent - Make sure the SNMP Subagent is installed in the UPS.
- Make sure you are connected to the correct Ethernet port.
- Make sure you have the correct login ID and password. Refer
to the user’s guide that comes with the SNMP Subagent.
- Make sure the the network card on the laptop is configured
correctly. Refer to the job aid entitled Pre-Installation
Information—S8700 Media Server.
Can’t log into Ethernet switch - Make sure you are connected to the correct Ethernet port. (On
Cajun Ethernet switch, it’s the port marked Console)
- Make sure you have the correct login ID and password. Refer
to the user’s guide that comes with the Ethernet switch.
- Make sure the the network card on the laptop is configured
correctly. Refer to the job aid entitled Pre-Installation
Information—S8700 Media Server.
Can’t log into media server - Make sure you are connected to the correct Ethernet port.
(Default is port 2 [Eth1] on the back of the server).
- Make sure you are using a crossover cable between the laptop
and server.
- Make sure the MAC cache is cleared. In an MS-DOS
window, type arp -d 192.11.13.6 and press
Enter.
- Make sure you have connectivity. In an MS-DOS window,
type ping 192.11.13.6 and type
Enter.
- Make sure the the network card on the laptop is configured
correctly. Refer to the job aid entitled Pre-Installation
Information—S8700 Media Server.
Can’t access the Web interface - Make sure you are plugged into the Services port (2 [Eth1])
- Make sure you are using the correct IP address: 192.11.13.6
- Make sure you are using the correct login and password.
- Make sure your browser is configured correctly. Refer to the
job aid entitled Pre-Installation Information—S8700 Media
Server.
Can’t access MultiVantage software - Make sure you are using the correct IP address: 192.11.13.6
and port (5023)
- Make sure you are using the correct login and password.
Can’t ping out to customer’s network - Make sure in the LAN security settings that "output from
server" for icmp is checked.
Can’t ping media server from
customer’s network
- Make sure in the LAN security settings that "input to server"
for icmp is checked.