229
Troubleshooting an Installation
October 2002
Installing the License and Avaya Authentication
Files
Can’t access media server remotely - Make sure in the LAN security settings that "input to server"
is checked for telnet, https (Web access), and def-sat (Avaya
Site Adminstration access). The LAN settings can be changed
on the Web interface with a direct connection to the media
server.
LED display on IPSI is flashing - IPSI LED has not been programmed with switch and location
(DHCP)
- IPSI LED has not had an IP address assigned to it (static IP
addressing)
Can’t access IPSI for static addressing - Make sure you are plugged into the Services (top) port
- Make sure the ARP cache is cleared. In an MS-DOS window,
type arp -d 192.11.13.6 and press
Enter.
No "V" on IPSI LED - IPSI is not connected to Ethernet switch or network. Connect
cable to bottom port on IPSI faceplate and to the Ethernet
switch.
- Make sure port on Ethernet switch assigned to that IPSI is
enabled.
"V" on IPSI LED is not filled in - IPSI does not have an IP address assigned to it.
- IPSI has not been administered.
Get "Anonymous memory" message
when placing flashcard into PCMCIA
drive
- flashcard may be faulty; replace it.
Problem Solution
Problem Solution
Can’t get files from RFA site - Provided wrong SAP number.
License file won’t install - Make sure there are not two license files on the server. If so,
delete one of them.
- May have corrupt file. Download file again from RFA site.
- If uploaded file using FTP, uploaded in ASCII mode instead of
binary mode. Upload using binary mode.
Media server is in no license mode - Normal situation when license file is first installed because it
cannot see the IPSIs; they do not have IP addresses yet.
ASG doesn’t work - Re-install Avaya authentication files.
Can’t place any calls - Media server is in no license mode.
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