Not selected Select the correct port.
The port to be used
cannot be found.
Install the printer driver again.
"Uninstalling the Printer Driver"
"Installing the Printer Driver"
<Question 6> Is bi-directional communication enabled?
"Basic Operations/Various Information for Windows"
Enabled To <Question 7>
Not enabled Enable bi-directional communication and restart the computer and printer.
<Question 7> Try the following points.
Make resident software invalid including security software.
If any other devices are connected to your computer by USB connection, disconnect those unneeded.
If drivers or software of any other devices (USB connection) is installed on your computer, uninstall those unneeded.
Connect the USB cable to another USB port on your computer.
Connect the printer to another computer with a USB cable.
If printing does not work, proceed to <Question 8>.
<Question 8> Install the printer driver again.
"Uninstalling the Printer Driver"
"Installing the Printer Driver"
If printing does not work, proceed to <Question 9>.
<Question 9> Uninstall the USB class driver, and then install the printer driver again.
"Uninstalling the USB Class Driver"
"Uninstalling the Printer Driver"
"Installing the Printer Driver"
If printing does not work, contact your local authorized Canon dealer.
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