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Troubleshooting Guide

SmartDate X40 BFSE Version 1.0 Feb 2011

198/286

Notes:

Table of Contents

Default Chapter6
- Table of Contents6
Safety11
Introduction12
- General Guidelines12
- Machine Safety13
- Applicable Safety Regulations13
- Electromagnetic Compatibility (EMC)14
- MET Approval14
- Electrical Safety15
- Static Electricity Protection16
- Electrical Safety Test16
Foreseen Use/Misuse17
Printer Description/Theory of Operation19
Printer Description20
- Continuous20
- Intermittent20
- Printer Options21
Theory of Operation22
- The Printing Cycle23
- The Printhead24
- Label Design26
Pre-Installation29
Installation Policy30
- Pre-Installation Form30
Application Qualification31
- Smartdate Application Specifier31
Substrate Types33
Thermal Transfer Ribbon (TTR)33
Speed Profiles37
- Example Applications46
Components50
- Brackets50
- Rollers, Mounts and Accessories51
- Upgrading an Existing Smartdate 2/3 Installation54
- Encoder57
- Photo Sensor58
Installation61
Bracket Assembly62
- Standard Modular Brackets62
- Window Bracket63
- Optional Diverter Roller Kits66
- Optional Registration Unit67
- Typical Bracket Mounting Arrangements71
- L' Shape Bracket76
Controller Installation92
- Rear Panel Connectors and Pin Outs94
Daily Password96
Communication Settings97
Application Settings102
Colos Software104
- Using Smartdate 2/3 Composer Images with Smartdate X40104
- Using the Colos Conversion Tool - Images Only107
- Using the Colos Conversion Tool - Database and Images109
- Batch Converting Images to Smartdate X40112
- Colos Calendar Builder114
- Creating and Using a Calendar File114
Job Queuing118
Ribbon Saving Modes124
- Interlace Printing124
- Radial Ribbon Save125
- Negative Ribbon Advance126
Print Trigger Modes127
Troubleshooting Guide131
Faults and Warnings133
- Faults133
- Warnings138
- Restore to Factory Defaults143
Application Troubleshooting144
- Maximizing Print Quality144
- How to Achieve a Good Print149
- Problems with the Print Go Signal152
- Printhead Module155
Diagnostic Information160
Troubleshooting Checklist163
- Not Printing163
- Poor Print Quality166
- Blank Display168
- Not Going in to Producing169
- Job Not Updating170
- Printing Incorrect Job171
- Cannot Establish a Connection Via Ethernet172
- Encoder Failure175
- Missed Prints (Warning 2101 and Fault 1207)176
- Out of Memory179
- Printhead over Temperature (Fault 1502)180
- Corrupted Image181
- Unable to Upgrade Firmware182
- Clock Losing or Gaining Time183
- No Printer Connected (Fault 1000)184
- Software Assertion (Fault 1006)185
- Not Calibrating186
- Calibration Failed Initial Tension (Fault 1104)187
- Calibration Failed Ribbon Sensor Failed (Fault 1105)188
- Calibration Diameter out of Range (Fault 1106)189
- Calibration Failed Initial Tension (Fault 1107)190
Event Log191
- Uploading the Event Log Via USB191
- Uploading the Event Log Via Colos Control192
- Interpreting the Event Log193
Fault Escalation195
- Escalation Procedure195
After Sales199
Preventative Maintenance200
Care of the Printhead202
After Sales Policy/Warranty203
- After Sales Policy203
- Warranty Policy205
Printhead Warranty Conditions206
After Sales Repair Service Options206
Repair/Replacement Procedures208
- Printhead (Intermittent)208
- Printhead (Continuous)209
- Peel Roller212
- Peel Roller Assembly213
- Printhead Module214
- Rear Cover215
- Printer PCB216
- Printhead Solenoid Valves217
- Ribbon Controller218
- Microswitch219
- Ribbon Movement Sensor220
- Motor221
- Linear Slide222
- Drive Belt (Intermittent)223
- Brake Plate225
- Ribbon Supply and Rewind Rollers226
- Rollers227
- Controller PCB228
- Anvil Pad229
Printer Rehanding230
- Changing the Printer Handing (Intermittent)230
- Changing the Printer Handing (Continuous)233
Cassette Rehanding236
Colos Tools237
- Running the Software238
- Editing Shift Codes240
- Editing Custom Codes241
- Backup/Restore242
- Firmware Upgrade243
- Recovery from Upgrade Failure247
Printhead Log248
Appendices251
?? Appendix A252
- General Information252
- Appendix A252
?? Appendix B262
- Appendix B262
- Controller Default Settings262
?? Appendix C275
- Appendix C275
- Menu Layout Structure CUI Controller (Firmware V19.4.11)275
?? Appendix D279
- Appendix D279
- Menu Layout Structure MUI (Firmware V19.4.11)279
?? Appendix E283
- Appendix E283
- Smartdate X40 Firmware Compatibility283

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