Service
Note:
Edwards policy is to provide support for product aer obsolescence through various opons
including maintenance, repair, enhancement and replacement. Support will be available for
several years aer product obsolescence and in compliance with any applicable legislaon.
Edwards will always undertake appropriate acons to ensure support is maintained and,
where support is no longer possible, will ensure this is communicated to all aected
customers with a suitable noce period.
Edwards products, spares and accessories are available from Edwards companies in Belgium,
Brazil, China, France, Germany, Israel, Italy, Japan, Korea, Singapore, United Kingdom, U.S.A and
a world-wide network of distributors. The majority of these centres employ Service Engineers
who have undergone comprehensive Edwards training courses.
Order spare parts and accessories from the nearest Edwards company or distributor. When
ordering, state for each part required:
• Model and Item Number of the equipment
• Serial number
• Item Number and descripon of part.
Edwards products are supported by a world-wide network of Edwards Service Centres. Each
Service Centre oers a wide range of opons including: equipment decontaminaon; service
exchange; repair; rebuild and tesng to factory specicaons. Equipment which has been
serviced, repaired or rebuilt is returned with a full warranty.
Local Service Centres can also provide Edwards engineers to support on-site maintenance,
service or repair of equipment. For more informaon about service opons, contact the
nearest Service Centre or other Edwards company.
Returning a pump for service
When returning a pump to a Service Centre, use the returns procedures in the HS1 form.
Follow the procedure in Figure 21 on page 104 and ensure that a completed Figure 22 on page
105 form is returned with the pump.
The
instrucon in the returns procedure to drain all uids does not apply to the lubricant in the
pump oil reservoirs. Do not return the pump with the accessories ed. Remove all accessories
and retain them for future use.
If the pump is congured to suit the applicaon, make a record of the conguraon before
returning the pump. All replacement pumps will be supplied with default factory sengs. The
TIC/nEXT PC monitor program (available as an accessory) allows for automac downloading
and saving the conguraon.
Bearing and oil cartridge on-site maintenance
The oil cartridge and bearing of the pump can be serviced on-site by any service engineer
trained by Edwards.
Service tool kits and service parts are available:
B8G0-00-880A - Service
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