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Chapter 9. Troubleshooting
Overview
This chapter provides the starting point for troubleshooting basic issues with your Analyzer. If you need
additional assistance in North America, contact GE Analytical Instruments Technical Support at 303.444-2009 or
888.245.2595 or techSupport.GEAI@ge.com
. Technical support in Europe, Middle East, and Africa is available at
44 (0) 161 864 6800 or
ServiceUK.Instruments@ge.com. Technical support in Asia Pacific is available at
(65) 62674659 or
TechSupportSG.GEAI@ge.com. In other parts of the world, contact your local GE Analytical
instruments representative. You can also visit the Support tab on our website at www.geinstruments.com
.
Reviewing Warnings and Errors
The Analyzer issues two types of messages:
• Warnings — Warnings do NOT stop measurements, but may indicate that corrective action is required
to prevent eventual Analyzer shutdown or loss of data.
• Errors — Errors are serious alerts and some stop measurements to prevent the collection of erroneous
data or to protect the Analyzer from damage. Corrective action should be taken before the Analyzer can
resume normal operation.
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