DS-76xx-I2/xP/4S NVR UM
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3) Verify that the PC hardware is adequate.
1) Simultaneously press Ctrl, Alt and Delete to enter the windows task
management interface, as shown in the following figure.
Figure 20-1 Windows task management interface
2) Select the “Performance” tab; check the status of the CPU and Memory.
3) If the resources are not enough, please end unnecessary processes.
4) Check if the fault is solved by the above steps. If it is solved, finish the process. If not, contact
a Hikvision engineer for further assistance.
When using the device to obtain live view audio, there is no sound, too much noise, or the volume is
too low.
Possible reasons include:
The stream type is not set as “Video & Audio”.
The encoding standard is not supported by device.
Verify that the cable between the pickup and IP camera is connected well; impedance
matches and compatible.
Log in the IP camera directly, and turn the audio on, check if the sound is normal. If not,
please contact the manufacturer of the IP camera.
Verify the setting parameters are correct.
1) Go to Menu > Camera > Encoding Parameters, and set the Stream Type as “Audio &
Video”.
1) Verify the audio encoding standard of the IP camera is supported by the device. The device
supports G722.1 and G711 standards, and if the encoding parameter of the input audio is not
one of the previous two standards, you can log in the IP camera to configure it to the
supported standard.
5) Check if the fault is solved by the above steps. If it is solved, finish the process. If not, contact
a Hikvision engineer for further assistance.
The image becomes stuck when the device performes single or multi-channel playback.
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