HPE ProLiant Gen9

Action
1. Reflash the Smart Array controller.
2. If the issue persists, replace the controller.
For more information, see "General controller issues" in the HPE ProLiant Gen9 Troubleshooting Guide,
Volume I on the Hewlett Packard Enterprise website.
For removal and replacement procedures, see the maintenance and service guide on the Hewlett
Packard Enterprise website.
1707-Slot X Drive Array Controller
Symptom
1708-Slot X Drive Array Controller - Bootstrap NVRAM restored from backup. System restart required.
Cause
The specified Smart Array controller Bootstrap NVRAM was restored in one of the following ways:
• It was detected as corrupt, and the backup copy was restored.
• It was automatically updated because a newer version was available.
Action
1. Reboot the server.
2. If the issue persists, update the controller firmware.
For more information, see "Firmware updates" in the HPE ProLiant Gen9 Troubleshooting Guide, Volume I
on the Hewlett Packard Enterprise website.
1709-One or more attached hard drives could not be authenticated
Symptom
1709-One or more attached hard drives could not be authenticated as a genuine HP hard drive. Smart Array
will not control the LEDs to these drives. Please run ACU or ADU to learn which drives could not be validated
as genuine.
Cause
One or more physical drives could not be validated as genuine.
Action
To determine which drives cannot be validated as genuine, run HPE SSA.
For more information, see the HPE Smart Storage Administrator User Guide on the Hewlett Packard
Enterprise website.
1710-Slot X Drive Array – Non-Array Controller Drives Detected
Symptom
1710-Slot X Drive Array – Non-Array Controller Drives Detected Warning: possible data loss may occur.
Physical drive(s) detected which had been previously attached to a non-array controller. Any non-array data
116 1707-Slot X Drive Array Controller