HPE ProLiant Gen9

• [PDPI disabled; check System ROM version]
• [Board ID not programmed]
Cause
• The cache module is not installed correctly.
• The controller is not installed correctly.
• The controller firmware is outdated.
• The controller has failed.
Action
1. Reseat the cache module.
2. Reseat the controller in the PCI slot.
3. Update the controller to the latest firmware version.
For more information, see "Firmware updates" in the HPE ProLiant Gen9 Troubleshooting Guide, Volume I
on the Hewlett Packard Enterprise website.
4. If the issue persists, replace the controller.
For removal and replacement procedures, see the maintenance and service guide on the Hewlett
Packard Enterprise website.
1784-Slot X Drive Array – Logical Drive Failure
Symptom
1784-Slot X Drive Array – Logical Drive Failure
Cause
• A drive is not installed correctly or has failed.
• A cable is not installed correctly.
Action
1. Be sure all cables are connected properly and securely.
For more information, see "Resolving loose connections" in the HPE ProLiant Gen9 Troubleshooting
Guide, Volume I on the Hewlett Packard Enterprise website.
2. Be sure all drives are fully seated.
3. Determine which drive is defective using HPE SSA. Then, replace the defective cables, drive, or both.
For more information, see the HPE Smart Storage Administrator User Guide on the Hewlett Packard
Enterprise website. For removal and replacement procedures, see the maintenance and service guide on
the Hewlett Packard Enterprise website.
1784-Slot X Drive Array – Logical Drive Failure 143